Returns & Exchanges
At Divoom International, we stand behind the quality of our pixel art gadgets and audio equipment with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are here to assist with easy returns and exchanges to ensure your creative experience remains uninterrupted.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Approval and Shipping
Once your request is authorized, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our electronics service center.
Package Your Device
Securely pack the item in its original packaging, including all cables, manuals, and accessories, to ensure the product arrives in its original condition.
Inspection and Refund
After our technicians inspect the device for quality assurance, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing