Frequently Asked Questions
Everything you need to know about your Divoom experience.
How long does international shipping take?
Standard international shipping typically takes 7 to 15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your Divoom product, you can return it in its original packaging within 30 days of receipt for a full refund or exchange.
Does my Divoom speaker come with a warranty?
Yes, all Divoom hardware products come with a standard 12-month limited warranty against manufacturing defects from the date of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
How do I update the firmware on my pixel art device?
You can update your device firmware through the official Divoom app. Simply connect your device via Bluetooth, go to settings, and select 'Check for Updates' to ensure you have the latest features.
Are your products compatible with both iOS and Android?
Yes, the Divoom app is available on both the Apple App Store and Google Play Store, ensuring full compatibility with most modern smartphones and tablets.